Setting the scene
Smartphone GPS plus payments removed friction from curbside matching; drivers signed up with personal vehicles, bypassing traditional dispatch centers.
What happened
Scandals around corporate culture and safety disclosures eventually reshaped leadership and product guardrails.
Why it still matters
Regulators split on whether drivers were employees or independent contractors—a legal saga still echoing in ballot measures. Memorable detail: early 'balloon' surge maps became a symbol of algorithmic price spikes during storms.
Background
Uber's growth model influenced food delivery, micromobility, and venture-subsidized convenience wars worldwide.